What are bots or chatbots and how they use artificial intelligence?

A bot is a code which is used to perform a particular task, you must hear about chatbot, it will be interesting for you to know that it is the most common application of AI. Most of the websites provide chat for user interaction where a AI bot chat with a human following a pre-programmed script.​

​

What is chatbot technology?

A chatbot is a computer program that can chat with its users. Chatbots simulate conversations by sending automatic messages, synthesizing voice, or offering decision buttons. Some chatbot software recognizes the intent of users’ messages and offers predefined replies.

​

Here are some obvious benefits of using chatbots:

• Faster replies. Even the fastest customer service agents need some time to type in an appropriate response. Bots send automated responses in milliseconds.

• 24/7 support. Virtual assistants don’t need to sleep, and they never get bored. Chatbots work for free and without any limits.

• Better user experiences. About 40% of customers prefer digital AI assistants to other forms of customer service. While some still prefer to wait for a real person, it is important to provide a solution that delivers the best customer experiences.

• More customer interactions. Chatbot apps increase customer engagement levels. Their reply rates are significantly higher than engaging customers via email or contact forms. 

• Many integrations with messaging apps. Chatbots offer multi-channel customer service and can operate on several messaging platforms simultaneously.

• Conversation templates. Many digital assistants and chatbot applications include a library of chatbot templates for ecommerce, real estate, and many other industries.

• Great return on investment for businesses. The costs of deploying a chatbot on your website or social media are negligible. Chatbot pricing plans have a great ROI—a single bot can do the work of a whole call centre.